Money-Back Guarantee

⏱️ Key Delivery Guarantee (All Products)

We guarantee that all orders will be fulfilled within 6 hours from the time of purchase. If your product key is not delivered within this window, your order will be automatically cancelled, and you will receive a full refund to your original payment method — no forms, no hassle.

✅ What’s Covered:

  • Orders where no key has been delivered via email or customer account within 6 hours of purchase.
  • Applies to all digital products, including Mystery Keys, single games, bundles, and more.

⚠️ Important Exceptions:

While we aim for 100% successful delivery, there are some situations outside of our control. We cannot be held responsible if:

  • The key was delivered but not revealed by the customer.
  • The customer’s email inbox is full, inaccessible, or rejecting incoming messages.
  • Our emails are misplaced in the spam/junk folder.
  • The user provided an incorrect or misspelled email address.
  • Access to the customer account is lost or credentials are not retained by the buyer.

To avoid any delay or confusion, please:

  • Ensure your inbox is accessible and has available storage.
  • Check your spam/promotions folders before reaching out.
  • Log in to your VoltKeys account to verify if the key is already available.

🎁 Mystery Key Value Protection

Mystery Keys are exciting — you never know what you’ll get. But one thing you can count on is fair value. That’s why we offer a Value Guarantee on every Bronze,Gold and Platinum Mystery Tier purchase.

If you receive a game worth less than what you paid, you’re eligible for a free replacement key, no questions asked.

💡 How Value Is Determined:

  • Value is calculated based on the game’s Regular Retail Price (RRP) on Steam or official sources.
  • We do not use temporary sales, regional discounts, or third-party resale markets as a reference point.
  • This protects our customers from artificially low pricing caused by flash sales, region-locked discounts, or limited-time promotions.

🔄 One-Time Replacement:

  • We offer a one-time replacement per mystery key if the delivered game’s RRP is below the price paid.
  • The replacement will be issued within 24 hours after your request is verified.

📝 How to Claim

To request a refund or replacement under this policy:

  1. Go to our Contact Page or email us at info@voltkeys.com.
  2. Include your Order Number and a brief explanation of the issue.

  3. For Mystery Key replacements, please also include:

  • A screenshot of the game received and price paid
  • Your Steam profile link for validation (if requested)

Our team typically responds within 12–24 hours, and in most cases, you’ll receive a resolution much sooner.

💬 Final Note

This Money-Back Guarantee exists to protect honest buyers and deliver true peace of mind. Abuse of this policy (e.g., repeated false claims or account manipulation) may result in refusal of service or permanent account restrictions.

This Money-Back Guarantee is an additional customer assurance that works alongside our standard Refund Policy — it does not replace it. For full details regarding eligibility, timeframes, and limitations related to refunds, please refer to our Refund Policy

We’re gamers too — we know how it feels to get a bad deal. That’s why we built VoltKeys on a foundation of trust, value, and fairness. If something goes wrong, we’ll make it right.